Privacy Policy

Version 1.4 · effective September 21, 2026

Effective from the version date shown above. meetMehr is operated by Traquest Inc., a corporation registered in the Province of Ontario, Canada, which is the controller of the personal information described in this Policy. Privacy questions: admin@meetmehr.com.

1. Introduction

This Privacy Policy explains how MeetMehr ("MeetMehr", "we", "us", or "our") collects, uses, stores, protects and shares personal information.

It is separate from the MeetMehr Terms & Conditions.

MeetMehr is an 18+ Muslim matrimonial and matchmaking service used by people in different countries.

This Privacy Policy describes the information MeetMehr actually processes and the purposes for which it is used.

2. Information We Collect

Account Information

MeetMehr collects: - email address; - password credentials handled by the authentication provider; - date of birth; - private MeetMehr User ID; - sign-in method; - membership records; - legal-document acceptance records; - privacy consent records; and - account status information.

MeetMehr does not collect phone numbers unless that functionality is introduced and this Privacy Policy is updated beforehand.

Profile Information

Members may choose to provide information such as: - Display Name / Alias; - gender; - country; - city; - region; - age/date of birth; - height; - build/body type; - complexion; - education; - profession; - employment status; - income bracket; - home ownership; - living arrangements; - marital status; - children and number of children; - religious tradition/sect; - prayer frequency; - religious practice; - religious upbringing; - halal diet; - alcohol and smoking information; - languages; - interests; - personality answers; - travel and lifestyle information; - marriage intentions and timeline; - relocation plans; and - "about me" information.

Some of this information may be considered sensitive or subject to enhanced privacy protections under applicable law.

Photos and Video

Members may upload profile photographs and a short profile video.

Members control photo blur settings for each photograph.

Verification selfies are handled separately and are not profile photographs.

Matchmaking Preferences

MeetMehr collects the partner criteria and personality priorities members choose to provide, including the importance they assign to particular qualities.

These preferences may be used to filter profiles, generate compatibility information and improve the member's discovery experience.

Location

Members may provide their city, region and country.

If a member chooses to share device location, MeetMehr may temporarily receive precise GPS coordinates in order to: - determine an approximate location; - calculate geographic proximity; and - apply the member's location preferences.

Precise coordinates are not retained as part of normal location processing.

The detailed location rules appear in Section 15.

Ratings

MeetMehr collects profile ratings that members give and receive.

Ratings are handled according to the platform's confidential rating functionality.

Messages and Support

MeetMehr processes: - member-to-member messages; - photographs sent through messaging; - support conversations; - reports; - communications with MeetMehr administrators; and - related moderation records.

Safety and Moderation Information

MeetMehr collects: - reports made by members; - reports concerning members; - moderation decisions; - automated safety flags; - block records; - account restrictions; - administrative actions; and - related audit records.

Verification Information

MeetMehr processes verification selfies and the resulting verification record as described in Section 4.

Technical Information

MeetMehr may automatically receive technical information generated through use of the service, such as: - IP address; - device information; - browser information; - request logs; - error logs; - security logs; and - other technical information generated by the hosting, database or application infrastructure.

MeetMehr uses essential cookies or similar browser storage where necessary to: - keep members signed in; - remember language preferences; and - operate the application.

MeetMehr does not use advertising cookies or third-party advertising trackers unless this Privacy Policy is updated before such functionality is introduced.

Information We Do Not Collect

MeetMehr does not currently collect: - phone numbers; - government identification documents; - payment card details directly; - biometric templates; - face maps; or - facial-recognition vectors.

MeetMehr does not conduct criminal background checks.

MeetMehr does not sell personal information.

3. Why We Use Information

MeetMehr may use personal information to: - create and operate accounts; - provide matchmaking; - display profiles to appropriate members; - apply preference filters; - calculate approximate geographic proximity; - provide compatibility tools; - generate compatibility summaries; - enable messaging; - verify accounts; - detect fake or duplicate accounts; - prevent impersonation; - prevent fraud and scams; - investigate reports; - enforce platform rules; - provide support; - manage memberships; - send service notifications; - send optional marketing or service updates where the member has opted in; - maintain security; - maintain administrative records; - comply with legal obligations; and - improve the service.

MeetMehr does not use member information for unrelated third-party advertising.

4. Selfie Verification and the 7-Day Rule

MeetMehr asks members to submit a selfie so authorized MeetMehr staff can assess whether the person submitting the selfie appears consistent with the person represented in their profile photographs.

This is the purpose of the selfie.

The selfie: - is not displayed on the member's profile; - is not shown to other members; - is stored in restricted, private verification storage; - is accessible only to authorized MeetMehr administrators carrying out verification; and - is subject to a strict maximum retention period of 7 days from submission.

The 7-day rule applies regardless of whether verification is: - pending; - approved; - rejected; - incomplete; or - otherwise resolved.

At the end of 7 days, the verification selfie is automatically deleted from normal verification storage by a scheduled backend process that runs independently of whether anyone is using the app.

If verification is incomplete when the selfie expires, the attempt is marked expired and the member may be asked to submit a new selfie.

MeetMehr does not routinely retain verification selfies indefinitely.

Verification selfies are stored in a restricted private storage area and are not copied into ordinary application data exports or routine archival copies created by MeetMehr. MeetMehr creates no separate backup of verification selfies. Short-lived infrastructure-level snapshots taken by our hosting provider may contain a selfie until they cycle out; MeetMehr does not access or use those snapshots for any purpose.

Administrative access to verification selfies is restricted to authorized administrators and is recorded in an access log.

Exceptional Preservation

If there is a legitimate legal, regulatory, law-enforcement or serious safety reason to preserve a particular selfie, an authorized administrator may preserve it before the 7-day deadline.

The preservation record includes: - User ID; - reason for preservation; - administrator identity; - date/time; and - audit record.

The preserved copy is held separately with restricted access.

The ordinary verification copy is still deleted from normal verification storage at the 7-day deadline.

Verification Methods

MeetMehr may verify that a profile is operated by the person represented by the profile using one or more of the following methods: - manual review by authorized MeetMehr personnel or administrators; - automated or semi-automated selfie comparison, facial comparison or identity-verification technology; - a third-party identity or verification service; or - a combination of manual and automated or third-party methods.

Not every member will necessarily undergo every method. MeetMehr does not promise that verification is always performed manually, and does not promise that verification is always performed by software.

At the time this version takes effect, verification is performed as a manual visual comparison by authorized MeetMehr administrators.

Where MeetMehr uses a third-party verification provider: - the provider may process the information necessary to perform the verification on MeetMehr's behalf; - that processing is subject to appropriate contractual, privacy and security safeguards; - MeetMehr does not automatically receive or retain all information the provider processes; and - this Privacy Policy will name the provider and describe the categories of information involved, the purpose of processing and the applicable retention and deletion practices before that provider is used.

Biometric information

MeetMehr does not create, store or use biometric templates, face maps or facial-recognition vectors, and does not receive or retain biometric templates from a verification provider.

If MeetMehr introduces technology that creates or uses biometric information for identification or verification, this Privacy Policy will be updated and any required notice, assessment, consent or other legal requirement will be completed before that processing begins.

Verification decisions

Verification information may be used as one factor in deciding whether to approve verification, reject it, request additional verification, limit functionality, or suspend or restrict an account. Account decisions are not made by an automated system alone. The 7-day maximum selfie-retention rule described above applies regardless of the verification method used.

After the selfie is deleted, MeetMehr retains only the minimum non-image verification record necessary, such as: - User ID; - verification status; - verification method; - verification date; - selfie submission date; - selfie deletion date; and - applicable rejection or review note.

5. Consent

MeetMehr uses separate acknowledgements and consents where appropriate.

At registration, members separately: 1. accept the MeetMehr Terms & Conditions; 2. acknowledge that they have read the MeetMehr Privacy Policy; and 3. provide separate consent for selfie verification where required.

Legal-document acceptance and consent records include: - applicable document version; - date/time; - User ID; and - applicable consent status.

Selfie-verification consent is recorded as its own record and is not bundled with acceptance of the Terms.

Optional marketing consent is separate from service-related communications and can be withdrawn.

Where processing relies on consent, members may withdraw consent subject to applicable law and the practical consequences of doing so.

For example, withdrawing selfie-verification consent may prevent verification and therefore prevent profile publication where verification is required.

6. What Other Members Can See

Depending on the member's settings and MeetMehr functionality, other members may see: - Display Name / Alias; - age; - city; - region; - country; - approximate distance range; - profile answers intended for member viewing; - "about me"; - interests; - languages; - marriage intentions; - profile photographs; - profile video where applicable; and - other information deliberately made visible through the profile.

Other members do not see: - email address; - full date of birth; - exact GPS coordinates; - exact address; - precise calculated distance; - private MeetMehr User ID; - verification selfie; - private rating information; - who rated the member; - the member's individual ratings of other people; - private matchmaking preferences; - private personality priorities; - support conversations; - reports; - administrative notes; or - private membership/payment information.

Only information actually configured as member-visible is disclosed. This is enforced on MeetMehr's servers, so private fields are removed before profile information is sent to another member's device.

7. Messaging, Support and Moderation

MeetMehr processes messages, support conversations, reports and communications with administrators so the service can operate and members can be protected.

Messages may be reviewed by authorized staff where reasonably necessary for: - safety; - moderation; - abuse prevention; - fraud prevention; - support; - dispute resolution; or - legal obligations.

Automated safety checks may identify messages for possible review.

MeetMehr does not continuously read all private conversations.

Access to messages and support records is restricted to the members involved and authorized administrators, and administrative actions are recorded in audit logs.

8. Content You Submit

Profile text, photographs, videos, ratings, messages and reports are information that members choose to provide.

How that information is displayed depends on: - member settings; - profile privacy controls; - MeetMehr functionality; and - safety/moderation requirements.

Removing content from a profile may remove it from member-facing display but does not necessarily immediately remove safety, moderation, legal or administrative records associated with that content.

9. Who We Share Information With

MeetMehr uses service providers necessary to operate the platform. The providers currently used are: - MeetMehr's application, database, storage and hosting infrastructure, provided through Lovable Cloud, which is built on Supabase infrastructure; - the authentication service provided as part of that infrastructure; - Google, where a member chooses Google sign-in, which is enabled; - Google Maps Platform, used to convert a member-shared location reading into an approximate city and region; - an AI service accessed through the Lovable AI gateway, used to generate compatibility summaries and related matchmaking text; and - the platform's translation service, used for interface translations.

No third-party identity or verification provider is connected at the time this version takes effect, and verification is currently carried out manually by authorized MeetMehr administrators. If MeetMehr engages a third-party verification provider, this Privacy Policy will be updated to name that provider and describe the information processed, the purpose, the safeguards and the retention and deletion practices before that provider is used.

MeetMehr does not currently send member email through an external email delivery provider. Service notifications are generated and recorded inside MeetMehr; outbound delivery begins only once a verified sending domain is connected, and this Privacy Policy will be updated to name that provider beforehand.

No payment provider is currently connected and no payments are processed. If payment processing is introduced, this Privacy Policy will be updated before payment processing begins to accurately identify the payment provider, information processed and applicable privacy practices.

Providers receive information only as reasonably necessary for the services they provide and subject to applicable contractual and legal requirements.

MeetMehr may also disclose information: - where required by law; - in response to lawful requests; - to protect the rights or safety of members or the public; - to investigate fraud or abuse; - to enforce MeetMehr's Terms; or - where otherwise permitted or required by applicable law.

MeetMehr does not sell personal information.

MeetMehr does not use member information for third-party advertising.

10. International Transfers

MeetMehr serves members in different countries.

Personal information may therefore be processed or stored in countries other than the country where a member lives, including countries where service providers operate infrastructure.

MeetMehr will use safeguards and transfer mechanisms required by applicable law.

MeetMehr is operated from Ontario, Canada. Personal information is processed and stored by our hosting, database, authentication, file storage, email and AI moderation service providers, whose servers may be located outside your country, including in Canada, the United States and the European Union. Where information is transferred internationally we rely on the contractual data-protection terms offered by those providers, including standard contractual clauses where they apply.

11. Retention

MeetMehr retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legal, safety, fraud-prevention, security, dispute-resolution and administrative requirements.

Specific requirements include:

Verification selfies

Maximum 7 days from submission.

Verification records

Non-image verification records may be retained to document verification status and related safety or administrative requirements.

Active account information

Profile information, photographs, preferences, ratings, matches, likes and messages may be retained while the account exists.

Account deletion

When an account is deleted, member-facing profile information and other information that is no longer required is deleted subject to applicable retention requirements.

Safety and administrative records

Safety, moderation, consent, membership, fraud-prevention and audit records may remain after account closure where necessary for legitimate legal, safety, security, dispute-resolution or administrative purposes.

Such information is restricted to those who need access and is securely deleted when no longer required.

Reports concerning deleted accounts are not described as "de-identified". They may be retained in restricted form where necessary for safety and administrative purposes.

12. Security

MeetMehr uses reasonable technical and organizational safeguards appropriate to the nature of the information processed.

The safeguards currently implemented include: - database access controls; - row-level security on member data tables; - server-side authorization for every request that reads or writes member data; - private storage for verification selfies, message photographs and member media; - short-lived access links for private media; - restricted administrative access based on staff roles; - audit logging of administrative actions; - authentication controls, including email confirmation for new accounts; - access restrictions and access logging for verification selfies; and - automatic, scheduled deletion of verification selfies.

No service can guarantee absolute security.

MeetMehr will investigate and respond to security incidents in accordance with applicable law.

13. Your Choices and Controls

Members may: - edit profile information; - control photo blur settings for each photograph; - manage privacy and discovery settings; - control whether approximate location and distance range are displayed; - refresh or remove location; - manage notification preferences; - withdraw optional marketing consent; - view their private User ID; - view the versions of legal documents they accepted; - request access or correction of information; and - delete their account.

Certain choices may affect the ability to use particular MeetMehr features.

14. Canadian Privacy

MeetMehr aims to follow applicable Canadian privacy requirements, including principles relating to: - accountability; - appropriate purposes; - meaningful consent; - limiting collection; - limiting use and disclosure; - accuracy; - safeguards; - openness; - access; and - retention and secure destruction.

MeetMehr will provide members with appropriate access and correction mechanisms subject to applicable legal exceptions.

Certain profile information, including religious information, family circumstances, financial/lifestyle information, photographs, location and verification information, may be sensitive or subject to enhanced protection under applicable law.

MeetMehr will apply appropriate safeguards and consent practices to such information.

If a member is located in Quebec, additional privacy requirements may apply.

MeetMehr's selfie verification may be performed manually by authorized administrators, using automated or third-party verification technology, or using a combination of methods, as described in Section 4. MeetMehr does not create, store or use biometric templates, face maps or other biometric identifiers, and verification selfies are deleted no later than 7 days after submission.

MeetMehr does not claim that this Privacy Policy by itself establishes compliance with every privacy law in every jurisdiction.

15. Location Information in Detail

What We Use Location For

Location is used for: 1. displaying an approximate location where the member permits this; and 2. applying the member's geographic matchmaking preference and ordering otherwise qualifying profiles by proximity.

MeetMehr does not use location for: - advertising; - selling location information; - tracking a member's movements; or - unrelated profiling.

Temporary Precise GPS Processing

When a member grants location permission, the device may provide precise GPS coordinates to MeetMehr.

MeetMehr temporarily processes those coordinates to: - determine an approximate location; - calculate geographic distance; and - apply the member's location preference.

Precise GPS coordinates are not retained after that processing. The reading is reduced to approximate, roughly city-level coordinates and a city/region label on MeetMehr's servers, and the precise values are discarded.

No Historical Location Trail

MeetMehr does not maintain a historical movement trail.

A single approximate location is stored for each member and is overwritten each time the member shares or refreshes it, so no history of previous locations is kept.

No Continuous Background Tracking

MeetMehr does not continuously track members in the background.

Location is requested only when reasonably necessary for the disclosed functionality, such as during profile setup or when a member chooses to share or update location.

Distance Display

MeetMehr does not display exact or near-exact distance between members.

Instead, members may see approximate distance ranges: - Within 10 km - Within 25 km - Within 50 km - Within 100 km - 100+ km

Examples: - 2 km away → Within 10 km - 7 km away → Within 10 km - 10 km away → Within 10 km - 15 km away → Within 25 km - 23 km away → Within 25 km - 40 km away → Within 50 km - 85 km away → Within 100 km - 150 km away → 100+ km

These are display ranges only.

Within 10 km is not a universal matchmaking limit.

A member more than 10 km away may still appear if they meet the applicable matchmaking criteria and the user's geographic preference allows it.

The precise calculated distance is not displayed to members.

Internal Distance Calculation

MeetMehr calculates distance internally to: - apply the member's selected geographic preference; - order otherwise qualifying profiles by proximity; and - determine the appropriate display range.

Last Established Location

If a current device location is unavailable, MeetMehr may use the member's last established valid approximate location.

The last-established location may be used for location-based functionality for a maximum initial period of 30 days.

After 30 days, the location is considered stale and is no longer used for location-based matchmaking until the member refreshes it.

The 30-day period is a freshness period, not a record of the member's movements.

Other members are not told: - whether the location is current or last established; - the age of the location; or - the exact location used for calculation.

Location Controls

Members may: - choose whether to provide location; - refresh location; - remove location; - control applicable location-display settings; and - withdraw device/browser location permission.

If device/browser permission is withdrawn, MeetMehr stops requesting and using current device location unless the member re-enables the permission.

16. Automated Compatibility and Profiling

MeetMehr uses automated processing to generate compatibility summaries based on information members provide and their stated matchmaking preferences.

The purpose is to help members evaluate potential compatibility and organize discovery.

Compatibility summaries: - are guidance rather than guarantees; - do not determine whether someone is suitable for marriage; - do not determine whether a member may use the platform; - do not approve or reject profiles; - do not independently suspend or terminate accounts; and - do not constitute professional, psychological, religious or legal advice.

MeetMehr staff make account decisions such as approval, publication, suspension and termination.

Where applicable law provides additional rights regarding automated processing or profiling, MeetMehr will provide those rights as required.

17. Children

MeetMehr is strictly for adults aged 18 and over.

MeetMehr does not knowingly permit anyone under 18 to create or maintain an account.

If MeetMehr becomes aware that an account belongs to someone under 18, it will take appropriate action, including removing or restricting the account and information as required.

18. EU and UK Privacy Rights

If you are located in the European Economic Area, United Kingdom or another jurisdiction with applicable data-protection legislation, you may have additional rights concerning your personal information.

Depending on applicable law and circumstances, these may include: - access; - correction; - deletion; - restriction of processing; - objection to certain processing; - data portability; - withdrawal of consent where processing relies on consent; and - the right to complain to the relevant privacy or data-protection authority.

Not every right applies in every circumstance.

MeetMehr may rely on different legal bases depending on the processing purpose, including: - contractual necessity to operate your account and provide the service; - consent where required or appropriate; - legitimate interests such as safety and fraud prevention; and - legal obligations.

Because MeetMehr processes information that may reveal religious beliefs and other potentially sensitive characteristics, we rely on your explicit consent for that information, which you give when you choose to provide it and which you can withdraw by editing your profile or deleting your account. We also rely on the performance of our agreement with you to provide the service, and on our legitimate interests in safety, moderation and fraud prevention.

MeetMehr will not rely on an assumption that a general Terms acceptance automatically constitutes consent to all processing.

19. Changes to Our Policies

MeetMehr may update its Terms & Conditions and Privacy Policy from time to time to reflect changes to the platform, applicable laws, security requirements or our practices.

Updated policies will be posted on the MeetMehr platform with the applicable effective date.

By continuing to access or use MeetMehr after an updated policy becomes effective, you acknowledge and agree to the updated policy, to the extent permitted by applicable law.

Where required by law, MeetMehr will provide additional notice or obtain your consent before the changes take effect.

Historical versions are retained so that MeetMehr can determine which version a member accepted or acknowledged at a particular time.

20. Contact, Access, Correction and Privacy Complaints

Privacy questions, access requests, correction requests and privacy complaints may be submitted to:

admin@meetmehr.com

Members may also use Help & Support inside the app.

MeetMehr will respond within the timeframes required by applicable law.

Privacy questions, access requests and complaints can be sent to admin@meetmehr.com or raised through Help & Support inside the app, and are handled by Traquest Inc. as the controller of your information.

21. Profiles Created by Parents, Relatives or Guardians

MeetMehr allows an authorized parent, relative or guardian to help create a profile for an adult relative, so not every profile is created directly by the person represented by it.

Where that happens: - the person who creates the profile provides the profile information and may provide the represented person's email address so an invitation can be sent; - the represented person must claim and confirm the profile before it becomes active; - only the represented person may complete selfie verification; - once the profile is claimed, the represented person controls the profile, its photographs, its privacy settings and its deletion; and - MeetMehr keeps a record of how the profile was created for safety, anti-impersonation and administrative purposes.

A person who creates a profile for someone else should provide only information that person is comfortable sharing, and should have that person's agreement before providing it. If a represented person does not wish the profile to exist, they may contact MeetMehr and the profile can be removed.

Wali and Family Involvement

A member may invite a wali, guardian, parent or other trusted person to be involved in their connections. Involvement is chosen by the member and can be changed or withdrawn by the member.

Where a member enables this: - the invited person receives access through a private invitation link; - the invited person may see only the information the feature is designed to share, such as the member's connections and, where the member has enabled it, conversation content; - the invited person does not receive the member's password, email sign-in credentials, private User ID, verification selfie, private ratings or private preference information; and - MeetMehr records the invitation and access for safety and administrative purposes.

Members are told which involvement settings are active, and other members may be informed that a guardian is involved where the feature is designed to disclose this.

22. Membership and Payment Information

MeetMehr keeps membership records such as membership level, start and end dates, promotional or complimentary grants made by MeetMehr staff, and related administrative notes.

MeetMehr does not collect or store payment card numbers. Where paid membership is offered, payment is handled by a third-party payment provider that processes the payment information directly, and MeetMehr receives only the confirmation and transaction records necessary to apply and support membership.

No payment provider is connected at the time this version takes effect. If payment processing is introduced, this Privacy Policy will be updated to identify the provider and the information processed before payments are accepted.

Membership and payment records may be retained after account closure where necessary for accounting, tax, dispute-resolution, fraud-prevention or other legal requirements.

23. Corporate Transactions

If MeetMehr or Traquest Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, insolvency or similar transaction, personal information may be disclosed to or transferred to the other party or its advisers as part of that transaction, subject to appropriate confidentiality safeguards.

Where information is transferred in that way, it remains subject to this Privacy Policy or a policy that provides comparable protection, and MeetMehr will provide any notice required by applicable law.