Cancellation & Refund Policy

Version 1.2 · effective September 20, 2026

Effective from the version date shown above. meetMehr is operated by Traquest Inc., a corporation registered in the Province of Ontario, Canada. This policy describes how meetMehr handles cancellation and refunds and is governed by the laws of Ontario, Canada, without affecting consumer rights you have under the law of your own country.

1. Scope

This policy explains how to cancel a meetMehr Premium membership and how to request a refund. It forms part of, and should be read together with, the meetMehr Terms & Conditions and Privacy Policy.

2. Free Basic Membership

Joining meetMehr is free. Every member starts on a free Basic membership. There is nothing to cancel and nothing to refund for a Basic membership. You may delete your account at any time from Settings, Account, Delete Account, or from the account deletion page on our website.

3. Premium Memberships Are Fixed Terms

Premium is sold as a fixed one-off term of 1, 3, 6 or 12 months. Premium does not renew automatically, we do not store your card for future charges, and no further payment is taken when a term ends. When a term ends your account simply returns to free Basic membership.

4. What Cancellation Means

Because Premium does not auto-renew, there is no subscription to switch off. Cancellation means asking us to end the remaining Premium period on your account. You may ask us to end your Premium at any time. Ending Premium does not delete your account, your profile or your conversations. Deleting your account is a separate, permanent action described in the Terms & Conditions.

5. Satisfaction Refund Window

If you are not satisfied with Premium, you may request a full refund within 14 days of the date your Premium term begins. Where your Premium was reserved before our launch date, the 14 days run from the day your Premium actually became active, not the day you paid.

To be eligible for a full refund within this window your account must not be suspended, banned or under moderation review for a serious breach of the Terms.

6. Requests After 14 Days

After the 14-day window we consider refund requests individually and in good faith. Where a refund is granted after 14 days it is normally calculated on a pro-rata basis for the unused whole months remaining in your term, and any complimentary or promotional time is excluded. We may decline a refund where the account has been used in breach of the Terms.

7. Situations Where We Refund Regardless of the Window

We will refund in full, whatever the date, where:

- you were charged twice for the same membership term; - you were charged an amount you did not authorise; - a technical fault on our side prevented you from using Premium features for a sustained period and we could not resolve it; - we close or suspend your account for a reason that is not your fault, such as a decision of ours to withdraw service in your country.

8. Situations Where We Do Not Refund

We do not refund:

- complimentary, promotional or founding-member Premium time, which is granted at no cost; - memberships on accounts we have suspended or banned for breaching the Terms, including fake identity, harassment, financial solicitation or misuse of another person's photographs; - requests made after your Premium term has fully expired; - any expectation of a specific outcome. meetMehr is a matrimonial service and we never guarantee matches, replies, approval of a profile, or a marriage. A lack of matches, replies or interest is not in itself a ground for refund.

9. How to Request Cancellation or a Refund

You can request cancellation or a refund inside the app, from your membership section or from Help & Support, by choosing Cancellation or refund. Your request opens a private conversation with the meetMehr team so you can explain what happened and see our reply. You may also email admin@meetmehr.com from the email address on your account.

Please include the plan you bought, roughly when you bought it, and what has not worked for you. If you have your private meetMehr User ID from Settings, include it; it helps us find your record without asking for other personal details.

10. Our Response Times

We aim to acknowledge every request within 2 business days and to reach a decision within 10 business days. If a decision needs longer, we will tell you why. We will always tell you the outcome and the reason for it in writing inside your support conversation.

11. How Refunds Are Paid

Approved refunds are returned to the original payment method used for the purchase. We cannot send a refund to a different card, account or person. The time a refund takes to appear depends on your bank or payment provider and is outside our control; it is commonly 5 to 10 business days after we process it.

12. Purchases Made Through an App Store

If you bought Premium through a mobile app store rather than on our website, the app store handles the payment and its own refund rules apply. In that case you may need to request the refund from the app store directly. Tell us as well and we will adjust your membership on our side and help where we can.

13. Currency and Fees

Our prices are set in United States Dollars. Where your payment provider converts to another currency, the rate, conversion fees and any bank charges are set by that provider, not by meetMehr. A refund is issued in the original transaction currency, so the amount you receive in your local currency may differ slightly because exchange rates move.

14. Chargebacks

If you believe a charge is wrong, please contact us first. We would rather resolve it directly and quickly. Raising a chargeback with your bank before contacting us may result in your account being restricted while the dispute is investigated.

15. Your Statutory Rights

Nothing in this policy removes rights you have under the consumer law of your own country, including any statutory cancellation or cooling-off right. Where local law gives you more than this policy does, local law applies.

16. Changes to This Policy

We may update this policy. The current version and its effective date always appear at the top of this page, and earlier versions are retained. Material changes are announced in the app.

17. Contact

Cancellation and refund requests: use Help & Support inside meetMehr, or email admin@meetmehr.com.