Terms & Conditions

Version 1.5 · effective September 21, 2026

Effective from the version date shown above. meetMehr is operated by Traquest Inc., a corporation registered in the Province of Ontario, Canada ("Traquest Inc.", "meetMehr", "we", "us", "our"). You can contact us at admin@meetmehr.com or through Help & Support inside the app.

These Terms & Conditions ("Terms") govern your use of MeetMehr, an online Muslim matrimonial and matchmaking service ("MeetMehr", "we", "us", or "our").

By creating an account or using MeetMehr, you agree to these Terms and the MeetMehr Privacy Policy.

MeetMehr is intended for adults seeking serious marriage-focused connections. It is not a general social network or casual dating service.

1. About These Terms

These Terms govern your access to and use of MeetMehr.

Our Privacy Policy is a separate document explaining how MeetMehr collects, uses, stores, protects and shares personal information.

The Privacy Policy forms part of the overall terms governing your use of MeetMehr.

2. Eligibility

You must be at least 18 years old to register or use MeetMehr.

You confirm your date of birth during registration.

Your date of birth cannot be changed after registration through normal profile editing. If you believe it was entered incorrectly, contact MeetMehr Support.

You may hold only one MeetMehr account unless MeetMehr expressly authorizes otherwise.

You must: - be legally able to use the service in your jurisdiction; - be legally capable of entering into a marriage-seeking relationship; - provide truthful and accurate information; - not be prohibited by law from using the service; and - not be subject to a previous MeetMehr suspension or termination that prohibits you from returning.

MeetMehr is strictly for adults aged 18 and over.

3. Your Account

You are responsible for: - maintaining the confidentiality of your login credentials; - keeping your account secure; - providing accurate information; and - activity occurring through your account.

MeetMehr may support email/password authentication and optional third-party sign-in methods such as Google where implemented.

MeetMehr does not collect phone numbers unless this policy is specifically updated before such functionality is introduced.

Every profile receives a private MeetMehr User ID.

The User ID: - is automatically generated; - cannot be changed by the member; - is visible only to the profile owner and authorized MeetMehr administrators; - is used to identify the account for support, verification, safety and administrative purposes; and - is never an access credential or password.

You must not share your password or other authentication credentials with another person.

4. Profile Information

You must provide information that is accurate, current and not misleading.

MeetMehr uses a Display Name / Alias rather than requiring a legal name.

You may use: - your first name; - preferred name; - nickname; or - an appropriate alias.

You must not: - impersonate another person; - misrepresent your age; - misrepresent your marital status; - misrepresent your religion or religious background; - misrepresent your location; - misrepresent important circumstances relevant to marriage; - upload someone else's photograph or video as though it were you; or - deliberately provide materially false information.

MeetMehr may request changes to information that it reasonably believes is misleading, inappropriate or inconsistent with these Terms.

5. Profiles Created by Parents, Relatives or Guardians

MeetMehr may allow an authorized parent, relative or guardian to help create a profile for an adult relative.

Such a profile must clearly indicate that it was created or assisted by a parent, relative or other authorized person where that functionality is available.

The person represented by the profile must claim and confirm the profile before it becomes active, where required by MeetMehr's workflow.

Only the person represented by the profile may complete the selfie verification process.

Once claimed, the person represented by the profile is responsible for the accuracy of the profile information.

MeetMehr may require additional confirmation where necessary to protect against impersonation or unauthorized profile creation.

6. Verification

MeetMehr may require members to submit a selfie or complete another verification step to help confirm that a profile is being operated by the person represented by that profile.

Verification is a safety, authenticity, fraud-prevention and platform-integrity measure. It is not a background check and does not guarantee that any member is safe, truthful or suitable as a matrimonial partner.

MeetMehr may use one or more verification methods where reasonably necessary, including: - manual review by MeetMehr personnel or authorized administrators; - automated or semi-automated selfie recognition, facial comparison or identity-verification technology; - third-party identity or verification software or services; - a combination of manual review and automated or third-party verification methods; and - additional verification methods that MeetMehr may introduce in the future where reasonably necessary for safety, fraud prevention, authenticity or platform integrity.

MeetMehr does not state that every member will undergo every verification method, and MeetMehr does not promise that verification will always be performed manually or always be performed through automated software.

Where MeetMehr uses a third-party verification provider, the verification process may be performed using technology and services supplied by that provider. The provider may process information necessary to perform the verification on MeetMehr's behalf, subject to appropriate contractual, privacy and security safeguards. MeetMehr does not automatically receive or retain all information processed by a third-party provider. The Privacy Policy explains the categories of information involved, the purpose of processing, applicable providers where appropriate, and applicable retention and deletion practices.

Where third-party or automated verification technology is used, MeetMehr may use the resulting verification information as one factor in making an account-verification decision. MeetMehr does not state that an automated system alone makes every verification decision.

MeetMehr may approve verification, reject verification, request additional verification, limit functionality, suspend an account, terminate an account or otherwise restrict an account where verification cannot reasonably be completed or where information raises legitimate authenticity, safety, fraud or platform-integrity concerns.

MeetMehr does not currently require government identification for this verification process and does not conduct criminal background checks unless expressly stated otherwise.

Verification does not guarantee: - a member's identity in every circumstance; - a member's marital status; - a member's intentions; - the accuracy of a member's profile information; - a member's honesty, character or conduct; - a member's financial circumstances; - a member's suitability as a matrimonial partner; - a member's future behaviour; - compatibility; - the safety of the member; or - the safety of any online or offline interaction.

Members remain responsible for exercising appropriate caution, independently assessing people they interact with, protecting personal information, avoiding financial solicitation, involving trusted family or a wali where they choose, and making their own decisions about communication or offline meetings.

Verification selfies submitted to MeetMehr have a maximum retention period of 7 days from submission, regardless of whether verification is approved, rejected or pending. MeetMehr does not routinely retain verification selfies indefinitely. A particular verification selfie may be preserved only where legitimately necessary for a legal, regulatory, law-enforcement or serious safety reason, as described in the Privacy Policy.

The Privacy Policy explains the collection, use, access, third-party processing where applicable, security, retention and deletion of verification selfies and related verification information.

7. Profile Approval and Publication

MeetMehr may review profiles before publication.

Approval is not guaranteed.

MeetMehr may: - approve a profile; - request changes; - decline a profile; - restrict a profile; - unpublish a profile; or - require additional verification.

Approval and publication are separate administrative actions.

A profile may be approved without immediately being visible to other members.

MeetMehr may delay publication or change publication status for operational, safety, moderation, legal or other legitimate reasons.

8. Matchmaking and Compatibility

MeetMehr provides tools such as: - profile discovery; - matchmaking preferences; - preference filtering; - geographic matching; - compatibility tools; - compatibility summaries; and - other matchmaking features that may be introduced.

Compatibility summaries may be generated using automated processing of information provided by members and their stated preferences.

Compatibility summaries are intended to assist members in making their own decisions.

They do not: - guarantee compatibility; - determine whether someone is suitable for marriage; - guarantee a relationship; - guarantee marriage; - determine a member's character or intentions; or - constitute professional relationship, psychological, religious or legal advice.

MeetMehr does not guarantee that a member will receive matches or that any particular match will respond.

Account decisions such as profile approval, publication, suspension or termination are made by MeetMehr staff rather than solely by an automated compatibility system.

9. Location and Distance

Members may choose to provide location information for matchmaking purposes.

MeetMehr may use current location or a valid last-established location to: - determine approximate geographic proximity; - apply a member's selected geographic preference; - order otherwise qualifying profiles by proximity; and - display an approximate distance range.

MeetMehr does not display another member's exact GPS coordinates, exact address or precise calculated distance.

Distance is displayed using approximate ranges such as: - Within 10 km - Within 25 km - Within 50 km - Within 100 km - 100+ km

For example, a member who is 2 km away and a member who is 7 km away may both be displayed as "Within 10 km."

These distance ranges are display categories and are not automatically maximum matchmaking limits.

If a member selects a maximum geographic distance preference, that preference may be used to filter matches separately.

The Privacy Policy provides additional information about location processing.

10. Membership and Premium

Basic membership may be offered without charge.

MeetMehr may offer Premium membership: - as part of a promotional offer; or - for purchase for a specified period.

Unless expressly stated otherwise, paid memberships are fixed-term and do not automatically renew.

Where a purchase is made: - the applicable price and term will be presented before purchase; - Premium access begins after payment confirmation; - taxes may apply; - payment processing may be handled by a third-party payment provider; and - refunds, cancellations and statutory consumer rights are governed by applicable law and the applicable purchase terms.

Promotional Premium is subject to the terms of the applicable promotion.

MeetMehr may change future membership prices or offerings with appropriate notice.

Nothing in these Terms removes rights that cannot legally be waived.

11. User Conduct

You must use MeetMehr for its intended marriage-focused purpose.

You must not use MeetMehr to: - harass, threaten, intimidate or abuse another person; - stalk another person; - defraud or scam another person; - impersonate another person; - deliberately misrepresent important information; - send spam; - send unauthorized advertising or solicitations; - distribute sexual, violent or otherwise prohibited content; - engage in illegal activity; - collect or publish another member's private information; - attempt to obtain another person's account credentials; - circumvent verification or moderation systems; - manipulate ratings; - create multiple accounts to influence the platform; - exploit minors or attempt to communicate with minors; - use the service for commercial solicitation without authorization; or - otherwise misuse the platform.

12. Financial and Commercial Solicitation

MeetMehr is intended for marriage-focused matchmaking.

Members must not use MeetMehr to request or solicit: - money; - loans; - gifts; - financial assistance; - investments; - cryptocurrency or investment opportunities; - access to financial accounts; - account credentials; - fundraising; - business opportunities; or - commercial transactions

from other members.

Members should report suspicious financial requests to MeetMehr.

MeetMehr may restrict or terminate accounts involved in suspected scams or financial exploitation.

13. Member Safety and Offline Interactions

MeetMehr cannot guarantee the identity, intentions, honesty, safety, character or suitability of any member.

Verification and moderation reduce certain risks but cannot eliminate them.

Members are responsible for exercising appropriate caution when communicating with or meeting another member.

Members should consider: - protecting personal information; - avoiding unnecessary disclosure of financial information; - not sending money; - meeting in public places initially; - telling someone they trust about planned meetings; - involving family, a wali or another trusted person where they choose; and - reporting suspicious or unsafe conduct.

MeetMehr is not responsible for conduct occurring outside the platform except where applicable law provides otherwise.

14. Photos, Videos and Other Content

You retain ownership of content you upload to MeetMehr.

By uploading content, you grant MeetMehr a limited, worldwide, royalty-free licence to host, store, reproduce, resize, blur, process and display that content only as reasonably necessary to: - operate the service; - display your profile according to your settings; - provide matchmaking functionality; - provide messaging functionality; - perform moderation and safety functions; and - comply with legal obligations.

You confirm that you have the necessary rights to upload the content.

You must not upload content that: - infringes another person's rights; - impersonates another person; - contains unlawful material; - violates these Terms; or - creates a safety or privacy risk.

MeetMehr may remove, restrict, blur or otherwise process content where reasonably necessary to enforce these Terms or protect members.

15. Profile Ratings

MeetMehr may provide a confidential profile-rating feature.

Members may rate profiles according to the available rating system.

Ratings must not be manipulated.

You must not: - create accounts to influence ratings; - coordinate artificial ratings; - harass someone through ratings; - threaten someone over a rating; - retaliate against someone for a rating; or - otherwise abuse the rating system.

Daily rating limits or other safeguards may apply.

The Privacy Policy explains what rating information is visible to members and what is kept private.

16. Messaging

MeetMehr may provide messaging between members who meet the platform's messaging requirements.

Messages may include text and photographs where that functionality is available.

Messages must comply with these Terms.

MeetMehr may use automated safety checks and authorized human review for safety, moderation, fraud prevention, support, dispute resolution or legal purposes as described in the Privacy Policy.

MeetMehr does not guarantee that messages will always be delivered, stored or available.

17. Reporting and Blocking

Members may report profiles, photos, messages or other content where reporting functionality is available.

Members may block other members.

Reports may be reviewed by MeetMehr staff and may result in: - no action; - warnings; - content restrictions; - profile restrictions; - suspension; - termination; or - referral to appropriate authorities where legally or operationally appropriate.

Members should report suspected scams, impersonation, underage users, harassment, threats or other serious safety concerns.

18. Moderation, Suspension and Termination

MeetMehr may review, restrict, blur, remove, unpublish, suspend or terminate accounts or content where we reasonably consider it necessary to: - enforce these Terms; - protect members; - prevent fraud or abuse; - maintain platform safety; - comply with law; - respond to reports; or - protect MeetMehr's legitimate interests.

Serious violations may result in immediate action.

You may delete your account at any time through the available account controls.

Where an account is suspended or terminated, MeetMehr may restrict the creation of replacement accounts where reasonably necessary to protect members or prevent abuse.

19. Privacy

MeetMehr's Privacy Policy explains: - what information we collect; - why we collect it; - how it is used; - how it is protected; - who may receive it; - how long it is retained; - your privacy rights; and - how verification and location information are handled.

Verification selfies have a strict maximum normal retention period of 7 days from submission, as described in the Privacy Policy.

The Privacy Policy forms part of these Terms.

20. Intellectual Property

The MeetMehr name, trademarks, logos, software, platform design, user interface, graphics, text, features, functionality, matchmaking systems, rating systems and other MeetMehr materials are owned by or licensed to MeetMehr.

Except as permitted by these Terms or applicable law, you may not: - copy; - reproduce; - modify; - distribute; - sell; - license; - reverse engineer; - scrape; - create derivative works from; or - commercially exploit

MeetMehr or its proprietary features without authorization.

Your ownership of content you upload remains subject to the licence granted to MeetMehr under these Terms.

21. Third-Party Services

MeetMehr may rely on third-party services for functionality such as authentication, hosting, communications, payments or other technical services.

Where applicable, third-party services may have their own terms and privacy policies.

MeetMehr is not responsible for the independent operation, availability or policies of third-party services except where applicable law provides otherwise.

22. Platform Availability

MeetMehr may occasionally be unavailable because of: - maintenance; - updates; - technical problems; - security measures; - infrastructure failures; - third-party service interruptions; or - circumstances beyond our reasonable control.

MeetMehr may modify, suspend or discontinue features from time to time.

Where appropriate, MeetMehr will provide reasonable notice of material changes.

23. Disclaimers

MeetMehr is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

MeetMehr does not guarantee: - that the service will always be available; - that member information is accurate; - that members are who they claim to be; - that members have accurately represented their marital status or circumstances; - that members have disclosed all relevant information; - that compatibility assessments are accurate; - that you will receive matches; - that a match will respond; - that you will form a relationship; or - that you will marry.

MeetMehr does not conduct background checks unless expressly stated otherwise.

You are responsible for your own interactions and decisions.

24. Limitation of Liability

To the maximum extent permitted by applicable law, MeetMehr and its owners, officers, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or exemplary losses, or for loss of data, profits, reputation, opportunity or goodwill, arising from your use of MeetMehr or interactions with other members.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, the total aggregate liability of Traquest Inc. to you for all claims relating to meetMehr will not exceed the greater of (a) the total amount you paid to meetMehr in the twelve (12) months before the event giving rise to the claim, or (b) USD $100. meetMehr introduces members to one another. We do not guarantee any match, reply, approval, engagement or marriage, and we do not guarantee the accuracy or truthfulness of information provided by other members. We are not responsible for the conduct of members or other third parties, whether online or offline.

25. Account Deletion and Effects of Termination

You may delete your account through the available account controls.

Deletion is subject to the retention rules in the Privacy Policy.

Certain information may remain after account deletion where necessary for: - legal obligations; - safety; - fraud prevention; - dispute resolution; - security; - administrative records; or - other purposes permitted by applicable law.

Certain provisions of these Terms may continue after termination, including provisions concerning intellectual property, privacy, disclaimers, liability, dispute resolution and information that MeetMehr is legally required or permitted to retain.

26. Changes to Our Policies

MeetMehr may update its Terms & Conditions and Privacy Policy from time to time to reflect changes to the platform, applicable laws, security requirements or our practices.

Updated policies will be posted on the MeetMehr platform with the applicable effective date.

By continuing to access or use MeetMehr after an updated policy becomes effective, you acknowledge and agree to the updated policy, to the extent permitted by applicable law.

Where required by law, MeetMehr will provide additional notice or obtain your consent before the changes take effect.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue to apply.

28. No Waiver

If MeetMehr does not immediately enforce a provision of these Terms, that does not mean that MeetMehr has waived its right to enforce that provision later.

29. Entire Agreement

These Terms, together with the MeetMehr Privacy Policy and any other terms expressly incorporated into them, constitute the agreement between you and MeetMehr concerning your use of the platform, subject to mandatory rights and requirements under applicable law.

30. Governing Law and Disputes

These Terms, and any dispute arising out of them or out of your use of meetMehr, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules.

You and Traquest Inc. agree to the exclusive jurisdiction of the courts located in Ontario, Canada, except where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings in your local courts. Before starting formal proceedings, please contact us through Help & Support or at admin@meetmehr.com so we can try to resolve the matter directly. Cancellation and refunds are described in our Cancellation & Refund Policy at /legal/refunds.

Nothing in this section limits mandatory rights available to users under the law applicable to them.

31. Contact

Questions about these Terms may be directed to:

admin@meetmehr.com

Users may also contact MeetMehr through Help & Support inside the app.

32. Cancellation and Refunds

Premium is sold as a fixed term of 1, 3, 6 or 12 months. It does not renew automatically and no further payment is taken when a term ends; your account returns to free Basic membership. You may ask us to end a remaining Premium period at any time.

If you are not satisfied with Premium you may request a full refund within 14 days of the date your Premium term begins. After that we consider requests individually, normally on a pro-rata basis for unused whole months. Complimentary and promotional Premium time is not refundable, and we do not refund memberships on accounts suspended or banned for breaching these Terms. Because meetMehr is a matrimonial service, we never guarantee matches, replies, profile approval or a marriage, and a lack of matches or replies is not in itself a ground for refund.

You can request cancellation or a refund from your membership section or from Help & Support inside meetMehr, or by emailing admin@meetmehr.com. Full details, including response times, how refunds are paid, app store purchases and your statutory rights, are set out in our Cancellation & Refund Policy, which forms part of these Terms and is available at /legal/refunds.